Frequently Asked Questions

Everything you want to know about Ekopura – in one overview

Do you have questions about our products, shipping, ingredients, or how to best use supplements? On this page, you'll find answers to frequently asked questions about Ekopura's natural, organic, and vegan supplements .

Whether you want to know more about the effects of our protein powders, vitamin D3, collagen support, or how to return your order, we're here to help.

→ Is your question not listed here? Feel free to contact us – we're happy to help!
What makes Ekopura supplements unique?

Ekopura stands for 100% natural and sustainable nutritional supplements, organic and/or vegan. Our products are formulated without artificial additives, are pesticide-free, and suitable for vegetarians. Most products are also suitable for vegans. We combine top-quality ingredients with a minimal ecological footprint.
Are Ekopura products organically certified?

Some products—such as our organic whey , organic casein , organic vegan protein , and vitamin C —carry the EU Organic label . This guarantees that the ingredients come from controlled organic farming, free from artificial additives, pesticides, or GMOs.
Are your supplements suitable for vegans or vegetarians?

Yes, Ekopura offers a wide and carefully curated range of 100% vegan supplements , designed for anyone who chooses a plant-based, sustainable, and healthy lifestyle. Our vegan products are completely free of animal ingredients, artificial additives, lactose, soy, gluten, and GMOs.

Vegan Protein Powders

Vegan Vitamins & Minerals

Vegan Functional Supplements

Vegan Energy & Fats

All these products are, of course, also completely suitable for vegetarians . In addition, our other supplements, such as organic whey and casein, are also vegetarian-friendly – ​​made with milk from grass-fed, organically raised cows, without artificial additives.
Are you vegan certified?

Yes, all our vegan products are certified by the Vegan Society.
Can I combine Ekopura products?

Absolutely! Our products are synergistically designed to complement each other. Each product is formulated in the form best absorbed by the body. Therefore, combining them is even recommended.

For example:

Unsure about combinations? Contact our customer service or an (orthomolecular) therapist.
How do I use your protein shakes or supplements?

Each product page contains detailed usage and dosage instructions, which are listed on the back of the packaging. In general, the following applies:

  • Protein powders: Mix 2 tablespoons (or Ekopura measuring scoops ) with water, vegetable milk or smoothie
  • Capsules/softgels: Take with water. See the packaging for the best time to take them.

For best results, use the supplements daily, for example with breakfast, after training or before going to bed.
How long does a product last?

That depends on the product and your usage. As an indication:

  • One bag of protein (500 g) contains approximately 20 servings
  • Omega 3 (90 capsules) lasts for 3 months when taking 1 capsule per day
  • Vitamin B12, D3 (120 softgels) lasts 4 months (1 per day)
  • Vitamin C (100 servings) lasts for 100 days with daily intake of 1 serving per day
  • Pre- & probiotic powder, collagen support powder: approximately 30 doses (1 month)
  • Creatine (117 servings of 3.4g) lasts 4 months with 1 serving per day
  • Magnesium (90 tablets) lasts 1.5 months with daily use of 2 tablets per day
  • MCT powder (30 servings) lasts approximately 1 month when using 1 serving per day
What are your shipping costs and delivery time?

Free shipping within the Netherlands & Belgium from €35.

Orders placed before 10pm will be shipped the same business day.

Delivery time: 1–2 working days within NL & BE.

Delivery time: 2-4 working days within Europe

Delivery time: 5-14 days rest of the world

Please see our shipping page for detailed information regarding rates and shipping times.
Can I return or exchange?

Yes. You have a 30-day return period after receipt. Unopened products can be returned. See our returns page for more information.
What is the shelf life of Ekopura products?

Our supplements and powders typically have a shelf life of 12–24 months. The exact best-before date is printed on the back of the packaging. Always store in a cool, dry place, and tightly closed.
Can you take the products during pregnancy and breastfeeding?

Due to the natural nature of our products, free of harmful additives, it is safe to use them according to the instructions, even during pregnancy and breastfeeding. However, be aware of any allergies and, if in doubt, always consult a doctor.

Creatine is not recommended during pregnancy and breastfeeding.
Can children also use the products?

The dosage of our products is based on the recommended daily amount for an adult. Children may need less of a dose or the same dose less often. If in doubt, always consult a doctor.

Creatine is not suitable for persons under the age of 18.
Are Ekopura supplements tested for quality?

Yes. We work exclusively with certified suppliers (FFSC22000, IFS, or BRC) and have raw materials and finished products tested by external laboratories for purity, heavy metals, microbiology, and active ingredients (label claims).